Refund policy

At Razim Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

You have 7 days from the date of delivery to request a return or exchange.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Proof of purchase, such as an order number or receipt, is required.

Returns are not accepted for used or damaged items caused by the customer, items without original packaging, or clearance and sale items.

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed within 5–7 working days through bank transfer, JazzCash, or EasyPaisa.

Customers are responsible for return shipping costs, and delivery charges are non-refundable.

Exchanges are only applicable for defective or damaged items. Any such issue must be reported within 48 hours of delivery.

If you have any questions or would like to initiate a return, please contact us at razimtraders@gmail.com or WhatsApp us at 0312 3850099.

Razim Store reserves the right to refuse returns that do not meet the conditions outlined in this policy.